We turn chargebacks and deductions into recovered revenue, stronger customer relationships, and lasting process improvement.

We are paid a percentage of what we recover, and only after the recovery lands. There is no license fee, no retainer, no onboarding charge and no minimum. If a claim is not recovered, there is nothing to invoice against it. The fee percentage is agreed in writing before any work starts, and it is the only way we get paid — which is why we will tell you when a deduction is genuinely owed instead of billing you to chase it.

Typically read-only access to your retailer supplier portals, your remittance and deduction detail for the period under review, open invoice and credit data from your ERP, and your vendor agreements and promotional terms. For freight-related claims we will also want BOLs, PODs and carrier appointment records — usually from your 3PL. Most suppliers can assemble this in a few hours. We work from what you already have; you do not build anything new for us.

It depends on the retailer, not on us. Some portals resolve documented disputes in weeks; others sit in research queues for a month or more, and post-audit claims can run longer. What we control is filing complete, evidenced claims early in the window rather than late — because a dispute filed after the window closes recovers nothing regardless of how strong the evidence is.

No. We are not a software company and we do not sell a platform. There is nothing to implement, integrate or train your team on. You keep your ERP, your EDI provider and your existing tooling exactly as they are. If you already run a deduction platform, we work inside it.

Then you owe nothing. That is the whole point of the model — the risk of a thin or unrecoverable deduction file sits with us, not with you. It also means we are candid at the audit stage: if we do not see enough recoverable value to justify the engagement, we will say so rather than take the work.

We work under a written confidentiality agreement, access is limited to the people staffed on your account, and portal credentials stay under your control — we prefer named read-only users you can revoke at any time rather than shared logins. We are happy to work within your security review, your NDA template and your access-provisioning process.

No. We work exclusively on retail trade deductions between suppliers and retailers: the money a retailer or distributor subtracts from a supplier invoice for shortages, compliance failures, pricing claims, allowances, post-audit findings and OTIF-type fines. Consumer-facing transaction disputes are an unrelated field and outside our scope entirely.